Frequently Asked Questions

A: Our Luxury Collection air fresheners provide up to 12 hours of fragrance in a room and can last up to 24 hours in a vehicle. The Budget-Friendly Collection offers up to 6–7 hours in a room and similarly up to 24 hours in a vehicle.

A: For optimal results, spray the air freshener after cleaning your vehicle while it’s parked. This allows the fragrance to settle and permeate the interior effectively.

For optimal results in the rooms, spray the air freshener after cleaning and ensure that windows and doors are secured. This allows the fragrance to settle effectively.

A: Yes, all our products and the shipping services we utilise comply with health and safety regulations and laws.

A: We accept PayPal and various other secure payment options available on our website.

A: Changes to orders are possible only if the order has not yet been dispatched. Once dispatched, modifications are not feasible. However, we will do our best to assist you.

A: We aim to dispatch orders on the same day. Orders placed after 2:00 PM, as well as those made on weekends and bank holidays, will be dispatched the next business day.

Bulk order:

Bulk orders are contingent upon both the quantity requested and product availability. We strive to process and dispatch all orders as quickly as possible.

A: Orders placed before 2:00 PM (Monday–Friday) are dispatched the same day. Orders placed after 2:00 PM or on weekends/bank holidays are dispatched the next business day. We ship via FedEx and DPD, aiming for next-day delivery across the UK mainland. Deliveries to remote areas may take longer.

A: Yes, we offer free shipping to the UK mainland. For deliveries outside the UK mainland, shipping charges apply based on the destination.

A: Yes, once your order is dispatched, you will receive a notification with tracking details. To ensure you receive all updates, please provide correct shipping information, your email address and phone number when placing your order.

A: Yes, you can reschedule your delivery using the link provided by the courier company in your tracking information.

A: Creating an account allows for a hassle-free checkout process, order tracking, and access to exclusive updates. We also recommend subscribing to our newsletter for regular updates.

A: You may return unused items within 14 days of receipt. Items must be in their original packaging and in resalable condition.

A: Customers are responsible for return shipping costs. We recommend using a trackable shipping service.

A: To initiate a return, please contact us at info.aerosols@atik.uk with your order number and reason for return. We will provide you with return instructions.

A: Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within a specified number of days.